How We Collect Your Personal Information
Lime Real Estate collects your personal information for the following main purposes:
to keep clients and contacts informed of current developments and the products and services we offer;
to maintain contact with clients;
to notify contacts and clients of events, products and services;
to manage and administer the products and services we offer;
to improve our websites to provide you with a personalised experience; and
to provide you with information about other products and services we offer that may be relevant to you.
We may collect your personal information via a number of methods. These include in person at a meeting or seminar, when you register for e-newsletters, fill out a form, or correspond with us via our website, email or by telephone.
We never sell, rent or trade your personal information. We may share your personal information with our related companies and other third parties who provide services to us or on our behalf.
On occasion it may be necessary for us to collect your personal information from a publicly available source. We will only do so where you have consented, you would reasonably expect us to do so, or if it is necessary for us to perform a specific service.
Personal Information Collected
Generally the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information. To deliver our more complex services, it may be necessary to collect information including employment status, income, dependencies and asset and liability information.
We may collect personal information such as your IP address and web activity through third party companies such as Pardot and Google Analytics if you interact with us over the internet.
Usually we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.
How We Use Your Personal Information
We use your personal information to perform our services, respond to your requests and provide you with information about the Company.
We may disclose your personal information to third parties who assist us to provide the products and services you request (e.g. a specified broker or accountant). With your verbal or written consent, we may use or disclose your personal information to the following third parties:
those that provide, manage or administer our product or service to you;
those involved in product planning and development;
your representatives, including your broker, accountant and legal advisers; and/or
those required or authorised by law, for example, government or regulatory bodies for purposes
related to public health or safety, the prevention or detection of unlawful activities or to protect public revenue.
We require third parties to protect your information in a manner consistent with this policy and the Privacy Act 1988 (Cth). We will never sell your personal information.
If personal information is not able to be collected, this may impact the level of service The Company is able to provide.
We may use your personal information to market our services, including by phone, email or SMS. If at any stage you no longer wish to receive this marketing, please send an email to firstname.lastname@example.org with your full name, postcode, mobile number and the communication mediums you wish to unsubscribe from. We will endeavour to process your request within 48 hours.
We will hold your personal information for such time as required to fulfil the purposes for which it was collected, or as required by law.
Security Of Your Personal Information
We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be kept in electronic form or hard copy.
We implement a number of processes to ensure your personal information is safeguarded. Our processes include the following:
information storage security policies;
security measures for systems access;
providing discreet meeting areas for confidential discussions;
accessed control for our Customer Relationship Management systems; and
secure web forms when collecting sensitive information.
We take reasonable care to ensure any personal information you provide us via our website is protected. For example, if we require your sensitive information our websites have electronic security systems in place which include data encryption. Depending on your involvement with our Company and the type of information collected, user identifiers, passwords or other access codes may also be used to control access to your personal information.
You are not required to provide us with any personal information as a visitor to our website. You may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, please be aware that if this is impractical we may be unable to provide you with proper services.
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Blogs, Forums, And Other Social Media
Lime Real Estate communicates with clients by social media, forums and other interactive platforms. Any personal information you disclose on these sites may be read, collected and used by other users over whom we have no control. Lime Real Estate are not responsible for any use, misuse or misappropriation by other users of any personal information that you contribute in this manner.
Access To Your Personal Information
To request access to your personal information, please email Lime Real Estate. In certain circumstances we may be able to deal with your request over the telephone or in person. Otherwise we will endeavour to process your request within 21 days. In some circumstances we may refuse to give you access. We will explain why if that is the case (e.g. it may unreasonably affect the privacy of others).
We take reasonable steps to ensure that the personal information we collect and store is accurate, up-to- date and complete. Should you wish to access your personal information to ensure it is accurate, up-to- date, complete, relevant and not misleading, and if not, to correct it, please email Lime Real Estate.
If you believe we have breached an Australian Privacy Principle or registered Australian Privacy Principle code and would like to make a complaint, you can do so in writing by emailing or writing toLime Real Estate. We will endeavour to respond to your complaint within 30 days.
You may direct any subsequent complaints to the Office of the Australian Information Commissioner (OAIC) at https://forms.business.gov.au/aba/landing.htm?formCode=ICCA_1
How To Contact Us
We are committed to respecting your right to privacy and protecting your personal information. You may request further information about the way we manage your personal information by contacting Lime Real Estate.
Lime Real Estate Pty Ltd
2/20 Masthead Drive, Cleveland QLD 4163
Phone: (07) 3286 2250
Copyright Lime Real Estate. All rights reserved.